Comments on: 5 Quick Tips to Improve Your Customer Service Skills Through Body Language http://customerserviceskillsguide.com/hello-world/ Improve Customer Service, Better Your Business Wed, 20 Oct 2010 19:41:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: B. Johnson http://customerserviceskillsguide.com/hello-world/comment-page-1/#comment-480 B. Johnson Wed, 20 Oct 2010 19:41:00 +0000 http://customerserviceskillsguide.com/?p=1#comment-480 I am a clerk at a health department and we do customer service. Just wanted to know if you have any more tip to serve our clients and do you know where I can obtain Free information. Thanks I am a clerk at a health department and we do customer service. Just wanted to know if you have any more tip to serve our clients and do you know where I can obtain Free information.

Thanks

]]> By: anne marie sabella http://customerserviceskillsguide.com/hello-world/comment-page-1/#comment-478 anne marie sabella Sun, 22 Aug 2010 20:16:15 +0000 http://customerserviceskillsguide.com/?p=1#comment-478 I work in the medical field where customer satisfaction is key. In my position, I deal with employees who do not understand the importance of good customer service and its value ome have never received this training as part of their job description. Is there materials, tools for implementation to improve their proformance in this area? thanks I work in the medical field where customer satisfaction is key. In my position, I deal with employees who do not understand the importance of good customer service and its value ome have never received this training as part of their job description.
Is there materials, tools for implementation to improve their proformance in this area?

thanks

]]> By: Gravity Gardener http://customerserviceskillsguide.com/hello-world/comment-page-1/#comment-375 Gravity Gardener Thu, 25 Feb 2010 01:50:22 +0000 http://customerserviceskillsguide.com/?p=1#comment-375 If you are considering a position in user support, you will need to have the following skills: 1. A Great Listener - Customers want you to completely understand their issue with the hope you will be able to assist them in resolving their problems quickly and efficiently. You will gain their respect if you let them completely explain their issue and respond in a positive manner. Take time to listen to their situation before jumping in with your resolution. Ask questions when you feel you have heard the issue and repeat some of their problems to let them know you were listening. 2. Professionalism - Having the ability to speak well and clearly over the phone or in person will be crucial in your interaction with the customer. A customer representative that acts in an un-professional manner will quickly become unwanted and only frustrate them further. You need to be a patient, professional and calming influence when interacting with customers at all times. 3. The Desire to Solve their Problem – User support requires you to have the fundamental sincerity to help others. Once you understand their issues, your desire to resolve them quickly and efficiently will make you the go to guy or gal for future needs. Your credibility and reputation will get you the visibility you need to move on in other areas. If you are considering a position in user support, you will need to have the following skills:
1. A Great Listener – Customers want you to completely understand their issue with the hope you will be able to assist them in resolving their problems quickly and efficiently. You will gain their respect if you let them completely explain their issue and respond in a positive manner. Take time to listen to their situation before jumping in with your resolution. Ask questions when you feel you have heard the issue and repeat some of their problems to let them know you were listening.

2. Professionalism – Having the ability to speak well and clearly over the phone or in person will be crucial in your interaction with the customer. A customer representative that acts in an un-professional manner will quickly become unwanted and only frustrate them further. You need to be a patient, professional and calming influence when interacting with customers at all times.

3. The Desire to Solve their Problem – User support requires you to have the fundamental sincerity to help others. Once you understand their issues, your desire to resolve them quickly and efficiently will make you the go to guy or gal for future needs. Your credibility and reputation will get you the visibility you need to move on in other areas.

]]> By: charles beam http://customerserviceskillsguide.com/hello-world/comment-page-1/#comment-371 charles beam Thu, 11 Feb 2010 18:08:22 +0000 http://customerserviceskillsguide.com/?p=1#comment-371 Where can I find the biblography information for the article "5 Quick Tips To Improve Your Customer Service Skills Through Body Language"? I need to create a MLA style citation as reference for my class report. Thanks Where can I find the biblography information for the article “5 Quick Tips To Improve Your Customer Service Skills Through Body Language”? I need to create a MLA style citation as reference for my class report.

Thanks

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