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	<title>Customer Service Skills Guide</title>
	<link>http://customerserviceskillsguide.com</link>
	<description>Improve Customer Service, Better Your Business</description>
	<lastBuildDate>Fri, 13 Nov 2009 20:09:02 +0000</lastBuildDate>
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		<title>Why &#8220;Destination Experience&#8221; Changed the Way I Look at Hotels</title>
		<description><![CDATA[







According to Census Bureau data published in September 2004, there were 49,983 Hotels, Motels, Inns and B&#38;B’s in the United States. I work in one of them.
What makes people choose one hotel over another? Many are basically the same. Some are so alike that it seems that they were pre-fabricated and assembled to fit in the [...]]]></description>
		<link>http://customerserviceskillsguide.com/why-destination-experience-chaged-the-way-i-look-at-hotels/</link>
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		<title>5 Quick Tips to Improve Your Customer Service Skills Through Body Language</title>
		<description><![CDATA[





For this lesson we’re going to focus on some simple things you can do, or what you can have your associates do, to quickly improve on your customer service skills. People use a bunch of different methods for getting ideas across. It is not just the words you say that people hear, there are other [...]]]></description>
		<link>http://customerserviceskillsguide.com/hello-world/</link>
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		<title>Customer Service Skills for Businesses: Corporate Culture</title>
		<description><![CDATA[





It seems to be a trend in corporations these days to establish a baseline “culture” within their organization. It’s called the corporate culture and it is useful in both training employees as well as developing long term loyalties to the corporation.
In simplest terms, a corporate culture is useful in a customer service sense because it [...]]]></description>
		<link>http://customerserviceskillsguide.com/customer-service-skills-for-businesses-corporate-culture/</link>
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		<title>Customer Service Essential: Reading the Customer</title>
		<description><![CDATA[





Customer service is a delicate back and forth game between the customer service representative and the customer. Like any back and forth game there will be times when it is appropriate to attack and there will be times when it is better to defend. Of course, in the customer service world things aren’t so violent. [...]]]></description>
		<link>http://customerserviceskillsguide.com/customer-service-essential-reading-the-customer/</link>
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		<title>Customer Service Essential: Consistency</title>
		<description><![CDATA[





As companies grow and the number of employees and departments expand exponentially it becomes a difficult task to get everyone working and thinking in unison. Consistency is one of the most important weapons in the customer service arsenal. Without consistency everything starts falling apart and confusion abounds. Stay consistent on the inside of the business [...]]]></description>
		<link>http://customerserviceskillsguide.com/customer-service-essential-keeping-consistent/</link>
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		<title>5 Tips to Improve Your Customer Service Skills with Verbal Communication</title>
		<description><![CDATA[





To be successful in the customer service industry it is important to understand that customer service is all about perception. The customer needs to feel that the server knows what they are doing, is happy to be doing what they are doing, and most importantly glad that the customer is there.
One of the biggest problems [...]]]></description>
		<link>http://customerserviceskillsguide.com/5-tips-to-improve-your-customer-service-skills-with-verbal-communication/</link>
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