Customer Service Skills

Why “Destination Experience” Changed the Way I Look at Hotels

According to Census Bureau data published in September 2004, there were 49,983 Hotels, Motels, Inns and B&B’s in the United States. I work in one of them.
What makes people choose one hotel over another? Many are basically the same. Some are so alike that it seems that they were pre-fabricated and assembled to fit in the [...]

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